Privacy Policy

1. Introduction

At C&T Towing Company (“Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By visiting our site or requesting our services, you agree to the terms outlined here.

2. Information We Collect

We may collect the following types of information from you:

• Contact Information: Name, phone number, email address, and mailing address.

• Service Information: Details you provide when requesting a quote, roadside assistance, towing, or related services.

• Payment Information: When you make an online payment, limited payment details are collected securely through our payment processor.

• Communication Preferences: Whether you wish to receive text/SMS updates or opt out.

3. How We Use Your Information

We use your information for the following purposes only:

• To respond to your inquiries and provide roadside/towing services.

• To process payments and issue service confirmations.

• To send service updates by phone, text/SMS, or email.

• To improve our website and customer experience.

We do not sell, trade, or share your personal information with any third parties.

4. SMS/Text Messaging

By providing your phone number, you consent to receiving SMS/text updates regarding your service request. Message frequency may vary. Standard messaging and data rates may apply.

• You may opt out at any time by replying “STOP” to a message you receive from us.

5. Data Retention

We retain customer service records (including contact and service history) for business purposes. We do not maintain a specific retention period, but information is securely stored and accessed only as needed for legitimate service purposes.

6. Data Security

We take reasonable steps to protect your personal information, including secure payment processing and limited internal access to customer records. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

Our website may use basic cookies or analytics tools (such as Google Analytics) to improve user experience and monitor site performance. These tools do not identify you personally.

8. Your Rights & Choices

• You may request access, correction, or deletion of your personal information by contacting us.

• You may opt out of SMS/text or email communications at any time.

• You may disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:
ericosborne@cttowingcompany.com
757.981.4594